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Flight Compensation

EU Regulation 261/2004 guarantees you up to €600 in compensation for cancelled, delayed or overbooked flights. Find out how much you're owed.

Your rights as an air passenger

EU Regulation 261/2004 is the European legislation that protects air passengers in case of flight cancellation, long delays or denied boarding due to overbooking. This law applies to all flights departing from an EU or EEA airport, and also to inbound flights operated by European airlines.

Compensation depends on flight distance and ranges from €250 to €600. You don't need travel insurance to benefit from this protection — it's a right guaranteed by European law to all passengers, regardless of ticket price.

Compensation amounts

Amounts are set by EU Regulation 261/2004 based on flight distance.

€0
Up to 1,500 km

e.g. Rome–Paris, Milan–Barcelona, London–Munich

€0
1,500 – 3,500 km

e.g. Rome–London, Milan–Istanbul, Venice–Athens

€0
Over 3,500 km

e.g. Rome–New York, Milan–Tokyo, London–Dubai

When you are entitled to compensation

Flight cancelled

If your flight was cancelled with less than 14 days' notice and no comparable alternative was offered.

Delay over 3 hours

If your flight arrived more than 3 hours late compared to the scheduled arrival time.

Denied boarding (overbooking)

If you were denied boarding due to overbooking, despite having a confirmed reservation and arriving on time.

No extraordinary circumstances

Airlines are exempt only in cases of extraordinary circumstances such as severe weather, air traffic control strikes or security risks.

Read more

Frequently asked questions about flight compensation

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